Empower Your Employees with CGO
Itasca Retail provides a comprehensive CGO overview and employee training program designed to motivate and support change management.
We teach success, and instruction is designed to quickly instill user confidence and trust in the Magic™ software and its results for employees throughout the store. Some common procedures will change when the software is implemented. Cashiers, for example, may need to understand why the quantity key has been de-activated and every unique item must be scanned at the POS.
You can expect to find some or all of these elements in your project:
E-Learning
Online instructional courses are tailored for both Magic™ end users and other store employees who might interact with the system.
The overview session is a 20-minute block that is interactive, ending with a certification quiz. It introduces CGO concepts and outlines what’s ahead for workers.
It uses visuals and includes a description of what will be covered in the larger training program.
Instructor-Led
Our training program is designed to train the retailer’s trainers using Train-the-Trainer sessions. This prepares the retailer’s team to conduct training for end-users utilizing the comprehensive training program materials.
Classroom instruction is conducted in small groups to accommodate scheduling. It is hands-on by design.
Students use laptops and handheld devices to actually perform the tasks. Each session concludes with a certification test.
On-the-Job
These are hands-on sessions conducted on the selling floor in stores and departments as they are rolled out.
We utilize a train-the-trainer model here as well. Itasca’s training and implementation experts train-the-trainers in the first round.
This empowers your organization with the ongoing ability to train new trainers and new employees.
Instructional Materials
Training programs and materials are adapted to each retailer’s software and procedural environment. A library is provided, which includes:
- User Guides
- Job Aids, Standard Operating Procedures
- Cheat Sheets
- Workbooks
- Checklists and Certifications
Documentation may be customized with the retailer’s branding and imagery. Training will be tailored to conform with the retailer’s specific rules for using the system.