The COVID-19 crisis has caused disruption to normal activities unlike anything experienced before. Itasca will continue support of our customers following recommendations from public health officials in the manner detailed below.
If you have any questions, please reach out to your Account Manager or Technical Resource.
Continuity of Itasca Services
We have made preparations in our West Des Moines, Iowa development & support office to allow our employees to work from home, with VPN access to development/support servers and VoIP phone service. As a result, you should see no difference in the Itasca support structure. You can continue to call the same support number and extension(s) you would as if we were physically located in the office.
We have at least a dozen ongoing projects with various retailers, of different types and stages of progress. With two caveats, there is no reason to believe that any of these projects are at risk and we are planning to continue to proceed as scheduled.
The caveats are:
1. As of 3/16/2020, Itasca employees will not be available for “on-site” visits or meetings. Although the technology can be frustrating at times, we should be able to continue these projects with tele-conference, video-conference and screen sharing web-based services. Note: There’s a risk that these services could become overwhelmed as a large part of the world starts utilizing them more. We’ll simply have to deal with that issue if it comes.
2. Our retailers may need to focus on vital service issues. We understand that our retail customers will have to prioritize resources that are needed to respond to the COVID-19 demand and we will do our best to work around those absences when they occur.